Thank you for your interest in CBRE. This position is being
published in an effort to build our candidate pipeline for our upcoming
opportunities. If an opportunity opens that matches your qualifications, we
will reach out to you at that time. We are building a world-class organization
with a world-class team and appreciate your interest in CBRE.
Hi, we're Host! As part of CBRE, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.
This position is responsible for acting as the first point of engagement with building occupants, both retail and office, and visitors collectively the customer base. This position sets a welcoming tone, and assists with transportation, area attractions, and other personal service needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides personal services to building occupants and visitors such as arrangement of transportation & travel arrangements, wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed.
Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. Conducts business in a professional, friendly, proficient manner. Confirms with building owners and reps about details for special events such as charity events, pop-up stores, special services, etc.
Maintains records and logs of service requests and tracks their status.
Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.
Maintains a file of services including transportation sources, accommodations, and referral contacts.
Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Performs other duties as assigned.
Location: Los Angeles, CA
Supervisory Responsibilities: No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
Bi-lingual in English and Spanish preferred, proficient in Mandarin and other languages preferred.
Ability to utilize technology to assist visitors who do not speak English or Spanish.
EDUCATION and EXPERIENCE
HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible.
Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
1. Complete at a satisfactory level all required and assigned HSE training2. Follow all activity policies and procedures, including all HSE related requirements at all times3. Participate in all HSE related programs & activities as required, including incident investigations,interviews, auditing and assessment, etc.4. Report any condition which you feel could result in an accident or injury and / or stop work if required
In addition:1. Be aware of and understand all safe work practices and procedures and potential hazards associatedwith the work environment2. Maintain and wear at all times required appropriate personal protective equipment (PPE)3. Apply appropriate material handling techniques at all times,4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so
Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans
Location/Region: Los Angeles, CA